In Hong Kong, more than 500,000 people suffer from emotional distress, including depression and anxiety. However, due to the severe social stigma and discrimination against mental illness, and social distancing preventive measures against the COVID-19 outbreak, many people with emotional illness are reluctant to seek help from traditional counseling centers. In view of this, this counseling centre is committed to providing innovative online counselling services with different mode of staff support to respond to the service needs.